I have been using the Internet as a communication tool since 1986, and have been authoring World Wide Web (WWW) sites since 1994. I have been administering private WWW sites for myself and others since 1996.
I have a strong technical background in most popular UNIX operating systems (Solaris, Linux, HPUX, etc), MacOS X, and Windows operating systems.
I am able to effectively communicate technical concepts & information. Together these skills have made me able to deliver engaging and effective training as well as conduct customer and press briefings that delve into detailed technical discussions.
In my leisure time I run a successful WWW site for an internationally known band, I am a published photographer, and dabble with sustainable off-grid electrical systems.
February 2003 - 2009
Senior Technical Product
Manager
I owned the product life cycle of Sun’s Web Tier
servers (Sun Java System Web Server, Sun Java System Web Proxy
Server, Sun Web Stack). This included Product Requirements
Documents (PRDs), marketing duties, competive analysis, customer
escalation support, SE/Sales assistance, technical marketing,
evangelism, functional specification review, user-interface
design review, technical paper authoring, and much more. Duties
required coordinating with an international product team
From 2003 through 2009 the major milestones I owned were the design and shipment of Sun Java System Web Server 6.1 and 7.0 (including a complete re-design of the administration tools), Sun Java System Web Proxy Server 4.0, and shepherding Sun’s development efforts into colaboration with the Apache HTTPd server community into the creation of the Sun Web Stack collection of "AMP" software. I also ended the life cycles of older product versions and the product life of servers Sun was no longer committed to.
September 2001 - February 2003
Junior Developer/Product
Manager
Occupied a dual role as Product Manager and Junior Developer for
Netscape Enterprise Server (NES) 6.0 and 6.1 releases. Worked
closely with QA and Documentation to develop test suites and
product documentation.
January 2000 - September 2001
Sustaining
Engineering Team Lead
Responsible for leading the sustaining effort for the Netscape
Enterprise Server (NES) and iPlanet Web Server (iWS). Tasks
included planning and delivering service pack releases &
patches, acting as primary technical representative for key
customer meetings and security alerts, and representing
engineering to internal customers, professional services,
technical support, sales, and others.
Secondary responsibilities included supporting product reviews, benchmarking efforts, delivery of Transfer Of Information (TOI) presentations, and trade show technical representation of the NES/iWS product.
November 1998 - January 2000
Advanced Support
Engineer
Advanced Support Engineers (ASEs) provided technical and
personal backup for Netscape’s Technical Support Engineers
on specific server products; Enterprise Server, Directory
Server, Certificate Server, and Compass Server. My technical
background and customer skills were used by the world-wide
Netscape Customer Satisfaction organization. I assisted with
problem resolution, new-hire mentoring, training, on-site
customer visits, etc.
November 1997 - November 1998
Technical Support
Engineer
I provided support for Netscape Enterprise Server (NES) and its
ancestors & variants (Netscape Commerce Server, Netscape
FastTrack Server, etc), Netscape Proxy Server (NSP), the
Administration Server (used to administer the SuiteSpot suite of
servers), and the various technologies that these servers
utilize or provide (HTTP, HTML, LDAP, Java,
Server-Side-JavaScript, NSAPI, etc).
June 1997 - November 1997
Technical Support
Representative
I provided help to Verity’s customers to install,
administer, and maintain Verity’s Search97 family of
search software. This involved maintaining a working knowledge
of several operating systems, including Solaris, WindowsNT,
Windows95, MacOS, and HPUX, and more. It also required a working
knowledge of Verity’s proprietary scripting language,
SearchScript, as well as HTML, CGI, NSAPI, ISAPI, and other WWW
oriented technologies.
July 1996 - June 1997
Western Region Sales
Engineer
As the Sales Engineer for the White Pine’s Western Region,
I had a wide range of responsibilities: attending trade shows as
booth staff, performing on-site presentations for prospective
corporate customers, on-site technical training and sales
training to large channel resellers, providing pre-sales
technical support to customers, training White Pine sales staff
in the use of White Pine’s products, and conducting
monthly training meetings with them to keep them abreast of
changes in the technology. I also continued to be a technical
resource for White Pine’s Technical Support Group and IT
department.
January 1995 - July 1996
Technical Support
Engineer
My responsibilities included: communicating
with prospective and established customers to resolve technical
issues; providing in-house MacOS support to software engineers,
QA engineers, and other support representatives; providing IS
services; creating and updating customer support database used
by entire support organization; and updating & maintaining
the Technical Support pages on the WWW.
AA in Liberal Arts from De Anza College (June, 1994)
System Administration, Web Programming, Beginning and Intermediate C Programming, and more classes from the Santa Cruz Extension and De Anza College.
Pragmatic Product Management seminar, 2007
